Ordering
How long will it take to ship my order?
Orders leave our New Jersey studio within 2 – 3 business days (Monday–Friday).
Can I change or cancel my order?
Email shop@thepapierwinkel.com as soon as possible. If the box hasn’t hit the mail truck yet, we’ll happily adjust or cancel it.
Do you charge sales tax?
Sales tax is collected where required by U.S. law and calculated automatically at checkout.
Shipping
How much does shipping cost?
Shipping is calculated at checkout and includes tracking. Orders over $35 ship free within the mainland U.S. (after discounts).
Where do you ship from?
All orders ship from our New Jersey studio.
Do you ship internationally?
Not yet — we currently ship only within the United States (we hope to serve our international friends soon!).
How long does delivery take?
After the 2‑3 day processing window, U.S. deliveries usually arrive in 1 – 5 business days via USPS or UPS.
How do I track my package?
You’ll get an email with a tracking link the moment your order ships.
Returns & Exchanges
Can I return my order?
If you don’t love it, send it back within 30 days of delivery. Items must be unused and in their original packaging.
How do I start a return?
Email shop@thepapierwinkel.com with your order number. We’ll email a prepaid label and, once the items arrive in good shape, refund your original payment method minus a flat $7 to cover return shipping.
Are sale items returnable?
All discounted or “sale” items are final sale and can’t be returned or exchanged.
What if my items arrive damaged?
Please email us with pictures of the damaged items within 7 days of delivery. We’ll replace or refund right away.
Products
Are the illustrations really hand‑painted?
Yes! Every design starts as an original watercolor painting that we scan and print on premium paper, so you see every brush‑stroke detail.
Will the colors look the same in person?
We work hard for color accuracy. That said, every screen shows colors differently, so tiny variations are normal — and part of the charm.
Do you offer custom designs?
Our 2025 calendar is completely booked. Please email shop@thepapierwinkel for 2026 inquiries.
Other FAQs
Do you offer wholesale?
Yes, we are integrated with Faire! Retailers can learn more on our Wholesale page — you’ll find order minimums, lead times, and line sheets there.
Privacy
Your personal information is used only to process orders or, if you opt in, to send our newsletter. We never sell or share your data.
Still need help?
Email shop@thepapierwinkel.com — we respond within two business days.